Shipping rates are calculated at checkout based on your destination and order details. Simply enter your shipping address to see the exact cost before completing your purchase.

You can track your order using your order number or the email used at checkout. Your order number can be found in your confirmation email. Once your order has shipped, you’ll also receive a tracking link via email.

Please allow 1–2 days for order processing. Orders placed on weekends or holidays may begin processing on the next business day.

Estimated delivery times once your order has been shipped:
Canada: 6–15 business days
USA: 6–15 business days (Hawaii & Guam ~30 days)
UK: 4–10 business days
Australia: 6–12 business days
EU: 6–20 business days
Rest of World: Varies by location (check at checkout)

Note: Couriers may take 1–2 business days to update tracking information.

It may take up to 48 hours for tracking to update after your label is created. If there’s no update after 2 business days, please email us at contact@shop-arca.com with your order number.

Start by checking with your building’s front desk, concierge, or neighbours, as packages are sometimes left there. If your order still hasn’t shown up within 24 hours, contact us at contact@shop-arca.com with your order number.

We are not responsible for lost or stolen packages, or for addresses entered incorrectly at checkout. Once a package is marked as delivered, liability transfers to the customer. If you need assistance, please reach out to contact@shop-arca.com with your order number.

Each product has a detailed size guide on its page. For convenience, you can also view them here:

Fade Pullover Size Guide
Fairway Polo Size Guide
Tempo Polo Size Guide
Range T-Shirt Size Guide

We want you to love your order. If you received a defective item, email contact@shop-arca.com with:

• A brief description of the issue
  
• Photos of the defect
  
• Your order number (in the subject line)

Our team will be sure to review and make it right.

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay.

At this time, orders cannot be cancelled once they’re confirmed. Please refer to our Refund Policy for return and exchange options.

First, check your spam or promotions folder. If you paid with Apple Pay, confirm the email linked to your Apple ID. If you still can’t find it, email us at contact@shop-arca.com.

Yes, if you’re not fully satisfied, we’re here to help. Please review our Refund Policy for eligibility details, then email contact@shop-arca.com to begin the return process.