Shipping Policy

We ship worldwide from our studio in Vancouver, BC, Canada. Below you’ll find details on processing times, delivery windows, shipping rates, and customs information.

Processing Times

Orders are processed within 1–2 business days after purchase.
Orders placed on weekends or holidays are processed on the next business day.
Once your order has shipped, you’ll receive an email with a tracking link. Please note that courier tracking updates may take 1–3 business days to appear.

Shipping Rates & Estimated Delivery Times

Canada
Delivery: 4–10 business days
Free Shipping: Orders over $100 CAD

United States
Delivery: 6–15 business days (Hawaii & Guam up to 30 days)
Free Shipping: Orders over $100 USD
Customs & Duties: Due to recent changes in U.S. import rules, all Canadian shipments now require duties to be prepaid before entering the U.S. We work with carriers to handle these fees up front so you won’t be charged unexpectedly on delivery.

Rest of World
Delivery times vary by location (calculated at checkout).
Free Shipping: Orders over $100 CAD

Customs, Duties & Taxes

United States: All duties are now prepaid. You will not be responsible for additional fees upon delivery.
International Customers: Duties, VAT, or import taxes may apply depending on your country. These are determined by local customs authorities and are the responsibility of the customer.
We are committed to ensuring transparent shipping costs and will always provide clear information at checkout.

Important Notes

Delivery times are estimates and may be impacted by customs clearance, weather, courier delays, or holidays.
Free shipping thresholds are calculated after discounts and before taxes.
Please double-check your shipping address before placing an order. We are not responsible for delays or losses due to incorrect or incomplete addresses.

Failed Deliveries

If a delivery attempt fails due to reasons within your control (e.g., incorrect address or unavailability), re-delivery fees may apply.
Please ensure someone is available to receive your package at the shipping address provided.

Tracking Your Order

Once your order has shipped, you’ll receive a confirmation email with tracking details. Tracking updates may take up to 72 hours to appear depending on the courier.

Customer Support

Questions about your shipment? Reach out to us at contact@shop-arca.com and include your order number in the subject line — we’re happy to help.