Shipping Policy

We ship worldwide from our studio in Vancouver, BC, Canada. Below you’ll find details on processing times, delivery windows, shipping rates, and customs information.

Processing Times

Orders are processed within 1–2 business days after purchase.
Orders placed on weekends or holidays are processed on the next business day.
Once your order has shipped, you’ll receive an email with a tracking link. Please note that courier tracking updates may take 1–3 business days to appear.

Shipping Rates & Estimated Delivery Times

Canada
Delivery: 4–10 business days
Free Shipping: Orders over $100 CAD

United States
Delivery: 6–15 business days (Hawaii & Guam up to 30 days)
Free Shipping: Orders over $100 USD

Rest of World
Delivery times vary by location (calculated at checkout).
Free Shipping: Orders over $100 CAD

Customs, Duties & Taxes

For all international orders, including those shipped to the United States, customers are responsible for any duties, taxes, or import fees determined by local customs authorities. These charges are collected by the destination country or shipping carrier and are not included in the product or shipping price.

If you refuse or reject delivery, shipping costs will not be refunded. In addition, your order will be subject to a restocking fee once returned.

By completing your purchase, you acknowledge and accept these terms.

Important Notes

Delivery times are estimates and may be impacted by customs clearance, weather, courier delays, or holidays.
Free shipping thresholds are calculated after discounts and before taxes.
Please double-check your shipping address before placing an order. We are not responsible for delays or losses due to incorrect or incomplete addresses.

Failed Deliveries

If a delivery attempt fails due to reasons within your control (e.g., incorrect address or unavailability), re-delivery fees may apply. Please ensure someone is available to receive your package at the shipping address provided.

Tracking Your Order

Once your order has shipped, you’ll receive a confirmation email with tracking details. Tracking updates may take up to 72 hours to appear depending on the courier.

Customer Support

Questions about your shipment? Reach out to us at contact@shop-arca.com and include your order number in the subject line — we’re happy to help.