Return Policy

We want you to love your purchase. Please read our policy below:

Order Changes & Cancellations

• Contact contact@shop-arca.com before fulfillment to request size or color changes.

• Orders cannot be cancelled once confirmed or fulfilled.

Returns & Exchanges

• Request within 30 days of delivery at contact@shop-arca.com (include your order number).

• Items must be unworn, unwashed, with tags attached.

• Refunds are issued as store credit only; shipping costs are non-refundable.

• Customers cover return shipping fees.

• Processing time: 5–7 business days after we receive your return.

• EU returns are not accepted at this time.

Damages or Wrong Items

• Report within 7 days of delivery to contact@shop-arca.com.

Final Sale

• Items marked Final Sale are not eligible for return, exchange, or refund.

Lost or Stolen Packages

• Report missing packages within 14 days of carrier delivery confirmation.

• Once marked “delivered” by the carrier, Arca is not responsible. Please file claims directly with the carrier.

📩 Questions? Email contact@shop-arca.com.